Social Sweetness: The Value of Social & SEO

Having a social presence isn’t just about interacting and engaging with your customers on another level. It also has huge search benefits for your business. Below is our Social Sweetness Guide: The Sweet Combination of Social and Search which highlights 4 benefits social media has on your search rankings. Click to learn more!... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
post

What Not To Do On Facebook

By now, you probably got the hint that we highly recommend your dealership having a presence on Facebook. Many feel that searching for a business on Facebook and learning they don’t have a Facebook page, would be like searching for a business on Google and not finding a website: It just shouldn’t happen. As much as you want your business to have a presence on search engines, you should also want to have a presence on Facebook. After all, using Facebook for your business allows for customers to interact with your business in a new, more personal way, and increases the likelihood of a customer making a purchase. In fact, a business’s Facebook fans will purchase 35% more than a typical customer.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

4 Tips For A Proactive Customer Service Team

For many customer service teams, the approach is to always respond when an issue arises. But to truly become a dealership that out-supports your competition, your customer service mindset must shift from a reactive to proactive approach. By becoming proactive, your dealership will be able to delight your customers instead of just satisfying them. Here are 4 tips to creating a proactive customer service team.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

Six Tips For Managing Your Workload During Busy Times

Commercial Web Services has been busy rolling out new services, adding new employees, redesigning websites, and much more! With all of the hustle and bustle, we thought it would be a great idea to reach out to our new Customer Service Manager, Jen Hansen, to get her take on staying focused during the busy times. Here’s her advice to you!... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

How To Resolve Customer Complaints Without Getting Upset!

Customer ServiceLet’s face it, sometimes we have customers that really know how to push the limits and test our patience. Often times it is hard to stay positive and happy with these types of customers, and sometimes it doesn’t even take an irate customer to get us to our breaking point. The thing is though, you don’t have to get upset when handling customer complaints. Instead, try these 5 tips to keeping your cool when a customer complains.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

5 Tips to Strengthen Customer Relationships

Customer RelationshipsCustomers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So what do you do to ensure you maintain a consistent level of customer service throughout the customer’s lifetime with you? And how can you strengthen these relationships to ensure they remain promoters of your business for many years to come? Below are 5 tips to do just that.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
post

Does Mobile Optimization Really Matter for Your Business?

More and more, it seems like mobile is the buzzword in the business world—mobile marketing, mobile advertising, mobile shopping—is it just a trend that will calm down? Quite the opposite! With one-quarter of global web searches conducted on a mobile device by over a billion users worldwide, mobile websites are just as important, if not more so, than desktop versions. In fact, users spend more time accessing social media from their mobile devices than their desktop. Plus, mobile users tend to share social media content 2X as much as those on a desktop computer.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

Tips to Remember For Great Visual Content

Visualblog_pt3_callout.vs2Following our discussions of how important visuals are, we want to share a few tips that will help you with your own media. Let’s start by saying: Don’t add visual content just to have it! Don’t overuse stock photos, or boring and irrelevant images. Also, keep the size in mind depending on how you use the image. Here are some tools to help you get started on creating great visual content.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
post

Bing Following in Google’s Footsteps

Microsoft announced last week that they are also taking steps to improve search rankings for those websites that are mobile-friendly.  We all know that Google took similar steps last month, in what some were calling “mobilegeddon,” so the future of mobile-friendliness is definitely here.   And although Bing’s change isn’t quite as drastic as Google’s, there are still some things you need to know.... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather
post

Get to Know Visually Stunning Content, Pt. 1

Let’s get visual for a moment, and answer that recurring question: How can I optimize my social media efforts? We know that social media matters, and according to 2014 State of Inbound Marketing, 84% of marketers cited organic, top-of-the-funnel sources like social media, blogs, and search engines as rising in importance in 2014. Your social media may be integral to your business efforts, but what can you do to make it more effective?... Continue Reading

Facebooktwittergoogle_plusredditpinterestlinkedinmailby feather