Facebook Pages Update: Response Time

Facebook is taking another step to help improve customer service through business pages: Response Time. Pages that have allowed people to contact the Page will soon be able to promote how quickly they are responding to customer questions. With this change, Page admins will see a response rate and response time when they log into the page, and if the rate is high, this measurement will also appear to Page visitors via an icon below the cover photos.... Continue Reading

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4 Tips For A Proactive Customer Service Team

For many customer service teams, the approach is to always respond when an issue arises. But to truly become a dealership that out-supports your competition, your customer service mindset must shift from a reactive to proactive approach. By becoming proactive, your dealership will be able to delight your customers instead of just satisfying them. Here are 4 tips to creating a proactive customer service team.... Continue Reading

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Six Tips For Managing Your Workload During Busy Times

Commercial Web Services has been busy rolling out new services, adding new employees, redesigning websites, and much more! With all of the hustle and bustle, we thought it would be a great idea to reach out to our new Customer Service Manager, Jen Hansen, to get her take on staying focused during the busy times. Here’s her advice to you!... Continue Reading

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How To Resolve Customer Complaints Without Getting Upset!

Customer ServiceLet’s face it, sometimes we have customers that really know how to push the limits and test our patience. Often times it is hard to stay positive and happy with these types of customers, and sometimes it doesn’t even take an irate customer to get us to our breaking point. The thing is though, you don’t have to get upset when handling customer complaints. Instead, try these 5 tips to keeping your cool when a customer complains.... Continue Reading

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5 Tips to Strengthen Customer Relationships

Customer RelationshipsCustomers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So what do you do to ensure you maintain a consistent level of customer service throughout the customer’s lifetime with you? And how can you strengthen these relationships to ensure they remain promoters of your business for many years to come? Below are 5 tips to do just that.... Continue Reading

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Clean Your Website, Care for Your Visitors

SocMedApril.callout.final (5)Spend only a few minutes on a cluttered, design-disaster homepage, and you’ll quickly be running away! Today, customers want to visit websites that are clean, well-organized, focused, and, honestly, pleasing to the eye. Your website’s design says a lot about your business and brand, as we discussed in our “Killer Homepage” blog post. Just like you wouldn’t let your physical store fall into disrepair, you shouldn’t allow your site to become cluttered, confusing, or out-of-date.... Continue Reading

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Employee Spotlight: Jen Moore

Meet Jen Moore, Senior DNS Specialist and our employee of the quarter. She has been with CWS for 5 years now, and this past month received a promotion to Senior DNS Specialist. She is the epitome of great customer service as she is continually putting the customer’s needs first and searching for new solutions to make our customer’s experiences with us even better. Don’t believe us? Check out how she responded to our questions below!... Continue Reading

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Things to Consider When Choosing a Website Vendor for Your Dealership

You're Choosing A Partner to Help You-2In a world where online marketing is everywhere and everyone seems to have the “secret sauce” in achieving online success, choosing a website vendor can feel extremely overwhelming. But, it doesn’t have to be – just as you would vet out a new partnership for your business, there are some questions you should ask your vendor before committing to the relationship.... Continue Reading

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