4 Keys to Stellar Customer Service
06Sep

4 Keys to Stellar Customer Service

A recent Social Media Today article we read featured some really interesting facts concerning customer service and and some adjustments you can make to your dealership team to make them an even stronger asset to your business. The article mentions two notable statistics, including that 77% of customers are likely to recommend a company to […]

07Apr

The Importance of Employee Feedback

Employees want to know how they’re doing as often as possible. They’re not only looking for positive feedback but constructive criticism as well. What can they improve on? What are they doing well? Are they standing out in the organization? Managers have a responsibility to provide meaningful feedback to their employees on a regular basis […]