4 Tips For A Proactive Customer Service Team

For many customer service teams, the approach is to always respond when an issue arises. But to truly become a dealership that out-supports your competition, your customer service mindset must shift from a reactive to proactive approach. By becoming proactive, your dealership will be able to delight your customers instead of just satisfying them. Here are 4 tips to creating a proactive customer service team.... Continue Reading

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Six Tips For Managing Your Workload During Busy Times

Commercial Web Services has been busy rolling out new services, adding new employees, redesigning websites, and much more! With all of the hustle and bustle, we thought it would be a great idea to reach out to our new Customer Service Manager, Jen Hansen, to get her take on staying focused during the busy times. Here’s her advice to you!... Continue Reading

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How To Resolve Customer Complaints Without Getting Upset!

Customer ServiceLet’s face it, sometimes we have customers that really know how to push the limits and test our patience. Often times it is hard to stay positive and happy with these types of customers, and sometimes it doesn’t even take an irate customer to get us to our breaking point. The thing is though, you don’t have to get upset when handling customer complaints. Instead, try these 5 tips to keeping your cool when a customer complains.... Continue Reading

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5 Tips to Strengthen Customer Relationships

Customer RelationshipsCustomers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So what do you do to ensure you maintain a consistent level of customer service throughout the customer’s lifetime with you? And how can you strengthen these relationships to ensure they remain promoters of your business for many years to come? Below are 5 tips to do just that.... Continue Reading

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Get to Know Visually Stunning Content, Pt. 1

Let’s get visual for a moment, and answer that recurring question: How can I optimize my social media efforts? We know that social media matters, and according to 2014 State of Inbound Marketing, 84% of marketers cited organic, top-of-the-funnel sources like social media, blogs, and search engines as rising in importance in 2014. Your social media may be integral to your business efforts, but what can you do to make it more effective?... Continue Reading

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Clean Your Website, Care for Your Visitors

SocMedApril.callout.final (5)Spend only a few minutes on a cluttered, design-disaster homepage, and you’ll quickly be running away! Today, customers want to visit websites that are clean, well-organized, focused, and, honestly, pleasing to the eye. Your website’s design says a lot about your business and brand, as we discussed in our “Killer Homepage” blog post. Just like you wouldn’t let your physical store fall into disrepair, you shouldn’t allow your site to become cluttered, confusing, or out-of-date.... Continue Reading

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9 Ways to Create Awesome Website Content

With all this talk about how content marketing is becoming the most important and effective marketing strategy to attracting customers, you may be asking yourself: Where can I get this awesome content? Who can create it for me? Why don’t I have it already? Wait, what exactly IS website content anyway?... Continue Reading

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Optimize Your Emails for Mobile Devices

65% of emails are opened on a mobile deviceWe are in the middle of a mobile takeover. Especially when it comes to emails. In fact, did you know that 65% of emails are opened on a mobile device? This means that as a business, you need to place high priority on optimizing your emails to continue engaging those on the go or risk losing out on a significant amount of opportunities.... Continue Reading

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Create Great ‘About Us’ Content

Create Great About Us ContentDid you know that the About Us section gets some of the most traffic on your website? Typically, when a visitor comes to your website, they will reach your About Us page within 3-4 clicks. Therefore, it’s important to take advantage of this portion of your site, as it can help you reinforce why a potential customer should do business with you.... Continue Reading

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Create A Killer Homepage

Your homepage serves as your dealership’s first impression to all website visitors. Therefore, it is considered one of the most important pages on your website. Because after all, you don’t get a second chance to make a great first impression. Right?... Continue Reading

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