Customers are the make it or break it point for your business. Good, loyal customers are dedicated to your business and promote it to their friends, family and coworkers. They become your greatest form of marketing. But unlike your other forms of marketing, the hard part with customers is that they can’t be bought. So what do you do to ensure you maintain a consistent level of customer service throughout the customer’s lifetime with you? And how can you strengthen these relationships to ensure they remain promoters of your business for many years to come? Below are 5 tips to do just that.... Continue Readingby
We want to thank Bobcat of Oklahoma City for taking the time to write this great customer service testimonial. Read below to see how our team is helping dealerships just like yours succeed!
I wanted to take a moment to let you know how pleased we have been with the service and support we have received from CWS. Our sites are easy to work in and requests are all taken care of in a timely and professional manner. The design process was fun and easy. I worked with Jake for a few years and he was always quick to respond and such a joy to work with. He helped me in so many ways and taught me so much. Although I miss working with Jake, I know he is using his talents and so proud he has moved forward into something I know he will be amazing at.... Continue Reading
“This partnership really makes it effortless from my perspective. One of the big advantages to going with a third party like Equipment Web Services (EWS) is that it really doesn’t require any internal resources. Instead of worrying about technical details and managing the many brand pieces, I can focus on lead generation and how the site is structured,” Best Line Equipment’s Director of Marketing says. The EWS solution also provides an analytics tool that allows Henry to see the aggregate level of his site’s page views and other standard metrics for websites. “We’ve seen our numbers increase from a user perspective. We generate 5 to 15 leads a day. It’s pretty impressive that new business is coming in through that channel. We now generate a significant amount of business through the website,” he concludes.... Continue Readingby